Abstract

The growth of Information and Communication Technologies (ICTs) has prompted a transformation in government service delivery, shifting from conventional methods towards electronic transactions characterized by ubiquity and tailored services. This evolution sets the stage for the emergence of mobile government, particularly pertinent for developing nations experiencing rapid mobile device penetration. The concept of a connected government is crucial in fostering an information society in Malawi. Consequently, devising effective strategies for the adoption of mobile government becomes paramount. This study aims to identify critical success factors governing the adoption of mobile government in Malawi, with the overarching goal of enhancing service delivery in alignment with Malawi's vision for 2063, leveraging ICT as an enabler for economic growth. The research framework borrows from previous studies and encompasses Technological, Policy, and Social/Cultural factors. Adopting an External Online Desk Research Methodology, this research conducts a comparative analysis, drawing lessons from the success stories of South Africa and South Korea, utilizing online documents available on the internet as primary sources. The results of this comparative analysis emphasize the pivotal role of governmental involvement in promoting the success of mobile government initiatives. Moreover, it is evident that Malawi faces disparities in ICT infrastructure, Research and Development, and access to affordable internet. To bridge these gaps, the government must harness its youthful population, which is driving high mobile device penetration, to champion the cause of mobile government adoption. In conclusion, this research outlines recommendations tailored to the Malawian context, designed to facilitate the effective implementation of mobile government. These recommendations encompass priorities such as infrastructure development, the promotion of public-private partnerships, and the expedited enactment of essential technologies.

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School	: School of Natural and Applied Sciences
Issued Date	: 2023

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