Abstract

This study was conducted to assess the Christian Service Committee (CSC) in light of the learning organization model with a view to transform its operations to ensure survival. A modified learning questionnaire was used as a tool to gather data on the CSC staff perceptions, attitudes and opinions. From the data, the extent to which the CSC has embraced the learning organization characteristics has been generated. The CSC was found to be weak in five of the eight characteristics of the Learning Organization. These were: creating the supportive culture; developing the communication systems; developing the organizational memory; integrating learning into strategy and policy; and applying the learning. The three characteristics in which the CSC is rated strong were; accessing external learning; gathering internal experience and drawing conclusions. Based on the results of the study the researcher recommended that in order for the CSC to adopt the characteristics of a learning organization, it has to; create the organization culture which legitimizes the process of learning, have leaders who legitimize learning, involve most people in policy making, ensure that the organization minimizes its vulnerability to the loss of knowledge through the loss of individuals, ensure systems and procedures are in place to encourage information sharing between departments, develop policy for the CSC communication systems, and installation of a computer room.

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Issued Date	: 2008

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