Abstract

Malawi’s vulnerability to climate extremes necessitates reliable weather information systems. In 2015, the Department of Climate Change and Meteorological Services (DCCMS) acquired the ZANYENGO App to enhance the delivery of real-time weather data. Despite its technical deployment, the app was never adopted or maintained. This study investigates the change management factors that contributed to its failure. Adopting an interpretivist paradigm, the study employed a qualitative exploratory case study approach. Data were gathered through 22 purposively selected semi-structured interviews with DCCMS staff and end users. Thematic analysis was conducted using NVivo and Excel, with findings interpreted through the Change Management Conceptual Framework. Findings indicate failure across six interrelated areas: inadequate stakeholder engagement, lack of a structured implementation process, weak leadership support, fragmented organizational structure, resistance to change, and limited technical capacity. These factors reflect a broader absence of institutional readiness and strategic alignment. The study concludes that successful implementation of digital solutions in public institutions requires not only technical tools but also coordinated change management practices. Recommendations include the development of formal change protocols, investment in ICT capacity, and active inclusion of stakeholders. These insights offer practical guidance for strengthening e-government initiatives in similar low-resource contexts.

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School	: School of Natural and Applied Sciences
Issued Date	: 2025

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